SHIPPING TIMES AND COSTS
Deliveries Monday-Friday, excluding public holidays.
- STANDARD SHIPPING (3-7 BUSINESS DAYS): $15.00
- EXPRESS SHIPPING (2-4 BUSINESS DAYS): $25.00
Delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible when production is complete (2-4 weeks) as all our products are cut-to-order. We cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
All orders are delivered by UPS. You will receive an e-mail containing your tracking number once your order has been dispatched.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your credit card statement.
For security reasons, all elenabobysheva.com purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
In our effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO, U.S Territories. Orders made to any of these addresses will be cancelled.
Please note that we currently only ship within the mainland USA.